The «Ӱҵ Report: How TIAA is Using AI to Help “Retire Inequality”
AI’s importance in the business world is quickly growing – especially when it comes to workers.
Just this week, unveiled an AI tool for healthcare workers and doctors. Walmart said it expects 65% of its stores to be serviced by AI within the next five years. New reports show that while some workers are excited for the technology’s ability to , others, especially in , fear imminent job loss. And as more companies adopt generative AI, a . While 74% of respondents say their companies are testing generative AI, 56% don’t know or are unsure if their organizations have ethical standards guiding its use.
Leaders of the country’s most historic companies say the technology will revolutionize their workforces and operations – case in point, TIAA, the retirement and financial services company founded by Andrew Carnegie over 100 years ago and now with $1.3 trillion in assets under management.
This week, I sat down with TIAA Chief Information and Client Services Officer Sastry Durvasula to discuss how artificial intelligence will impact financial services in a recent episode of our Linkedin Live series, . Read the key takeaways from our conversation here.
AI, he said, is impacting “every segment” of TIAA’s portfolio and all of the stakeholders it serves – from employees to consumers to communities. He underscored how the technology will help TIAA on its mission to “retire inequality.” TIAA’s leadership is something other executives will want to take a much closer look at.
Be well,
Martin
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«Ӱҵ IN THE NEWS
Bloomberg Law features a «Ӱҵ Capital survey on in a story on California’s new climate disclosure law. Of the Americans we polled, 94% said it is important for companies to be transparent about their environmental impact, and 97% of Democrats and 74% of Republicans supported federal requirements on climate disclosures. .
«Ӱҵ Capital interviews TIAA Chief Information and Client Services Officer Sastry Durvasula on how the company is approaching AI. The C-suite leader detailed how AI is impacting its clients, employees, and the communities it serves.
QUOTE OF THE WEEK
“Women make 30% less in retirement income and minorities, especially Black and Hispanic Americans, have various issues when it comes to retirement savings. So if you’re solving for these types of complex problems that are societal, we need a workforce that actually has a level of diversity in designing solutions. We want to retire inequality … I’m quite optimistic about the future.”
- TIAA exec Sastry Durvasula, who oversees all of the company’s AI operations, to «Ӱҵ Capital on the technology’s impact on financial services.
«Ӱҵ AI
AI’s role in election disinformation comes under further scrutiny. Axios are forming to help social media platforms curb AI-generated election disinformation and users better spot it. The Washington Post , highlighting how widespread disinformation may become in the lead-up to the 2024 presidential race.
The New York Times unpacks as misinformation peddlers adopt new AI tools to produce content for TikTok and other platforms.
PwC looks into the relationship between emerging AI technologies and trust. In a preview of its 2023 Emerging Technology Survey, the firm finds that , yet fewer than half of them are taking steps – such as building control frameworks and training staff – to actually harness the trust value of new tech.
Quartz reports on how Walmart workers . The company estimates that in the next five years or so, 65% of its stores will be serviced by automation.
MUST READS
As details from the Hamas terrorist attack in Israel continue to emerge, Insider and Wired delve into the (formerly Twitter) that have resulted in a .
Fortune asks a range of communication experts to provide guidance to corporate leaders on . Fortune’s RaceAhead newsletter took in response to escalating violence between Israel and Palestine in 2021 that provide a framework for companies today, including opening the floor to employees to share their concerns, holding listening sessions, and sourcing guidance from external experts.
Axios covers signaling that there is less support for companies taking a public stance on hot button like abortion, while also demonstrating broad bipartisan support for corporate involvement in environmental issues as well as working to end gender and racial discrimination.
The Wall Street Journal unpacks similar insights from a new Gallup/Bentley University survey exploring that Americans are less likely now than they were in 2022 to say businesses should take a public stance on current events. The findings also not with public statements, but by paying fair wages, providing good benefits, and addressing climate change – all findings that echo our own survey research.
The New York Times asks amid intensifying labor disputes if the resolve of the post-pandemic workforce and rising public sentiment for collective bargaining while using an outdated playbook for negotiations.
Claudia Goldin wins a. Still today, women make 80 cents to every dollar a man earns. “We see a residue of history around us,” she said, adding “we’re never going to have gender equality until we also have couple equity.” Fortune’s CHRO Daily reports that .
New regulations from the European Union’s Corporate Sustainability Reporting Directive and the U.S. Securities and Exchange Commission . According to a KPMG survey, 75% of companies believe they won’t be able to meet ESG assurance standards. GreenBiz has the story. The Financial Times digs into , positing things might not be as bad as they seem.
CHART OF THE WEEK:
«Ӱҵ’s latest index concept – Workers & Environment Leaders – which tracks the top 20% of companies that perform best across all the Environment- and Worker-related Issues in our 2023 Ranking – outperforms the Russell 1000 by 20%. The companies in this index also outperform their peers on many of the issues we track, including being 16.9% more likely to pay a family-sustaining wage and emitting 55% less CO2 per dollar of revenue.